Make Sure You Receive Your Email from The Summit Lighthouse®
The Summit Lighthouse appreciates your time and interest in receiving our emails, ePearls and newsletters. This guide is to help you whitelist our emails so you receive your subscriptions and news without them getting stuck in a span filter. In order to protect you from spam, most e-mail services and Internet Service Providers (ISPs) have in place a program to filter out spam for their customers. While well intended, they often block requested e-mails and newsletter subscriptions if the email fits their spam description.
Why would TSL email get stopped?
Spam filters that are set on the highest security level will often block email that uses HTML (different colors and font sizes), includes images or has an attachment. Our emails use HTML, often include images, and the ePearls are sent as attachments. So, TSL subscriptions and email, though not spam, may still be held up in the spam filter.
You can keep your Summit Lighthouse e-mail from getting trapped by a spam blocker by “Whitelisting” us.
Since each e-mail provider has a different way to add or whitelist email addresses, below are instructions for Gmail, Yahoo, AOL and Hotmail. If your email provider is different, just contact your Internet or email provider's customer service department for their instructions.
Simplest Step to Take
The simplest step for all email situations is to add TSL addresses (TSLNow@tsl.org, TSLAnnouncements@tsl.org, TSLePearls@tsl.org or KOFbrochure@tsl.org) to your address book.
Click on your email service provider listed below to find instructions particular to your e-mail provider or email software:
AOL has one of the most aggressive spam blocker default settings of the major email providers.
For AOL Ver. 9.0:
Add the sending address to your “People I Know” list.
Open the latest issue of email you want to white-list.
Click the “Add Address” button (on the right) to add the sender to your “People I Know” list.
Alternatively, replying to a TSL e-mail automatically adds the address to your “People I Know” list. Even if the e-mail you send doesn't get through (for whatever reason), the act of sending it adds the address to your “People I Know” list.
If you use an earlier version of AOL, you need to set your Mail Controls instead.
Click on Mail Controls.
Select the screen name the TSL e-mail is received by.
Click “Customize Mail Controls For This Screen Name”
For AOL Ver. 8.0:
Select “Allow email from all AOL members, email addresses and domains”.
Click Next until the Save button shows up at the bottom.
For AOL Ver. 7.0:
In the section for “exclusion and inclusion parameters”, “include” the tsl.org domain showing in the “From” address.
Either add the TSL sending address to your Contacts list or mark any incorrectly filtered e-mail as “Not Spam”.
Adding to Contacts:
Open the latest issue of the e-mail you want to whitelist.
Click the “More Options” link that is on the title line of the e-mail, over on the right, next to the date. (If you see “Hide Options” instead, then you already have the extra options visible and can skip this step.)
When or if the extra options are visible just below the subject line, click the “Add sender to contacts list” link.
Alternatively, you can whitelist an address just by sending an e-mail to the TSL address in the “From” address automatically adds it to your Contacts list.
Open any TSL e-mail
Click the “Reply” link at the bottom of the e-mail, on the left.
A new e-mail window opens with the address pre-filled in the “Send To” box.
Click “Send Now” in the top right corner.
Whether or not the e-mail gets through, the address is added to your Contacts list because you sent the email.
Whitelisting Summit Lighthouse emails sent to the Spam folder:
Click on the “Spam” link to open your Spam folder.
Click on the Summit Lighthouse e-mail to open it.
Click the “Not Spam” button at the top of the e-mail right next to “Delete Forever”.
Now your email is whitelisted and should not get filtered to the Spam folder.
Add our “From” address to your Safe List:
Click the Options tab.
Select Safe List under the heading “Mail Handling”.
In the space provided, enter the address in the “From” line of your most recent TSL Now, TSL Ahora, TSL Announcement or ePearl.
When you see the address you entered in the Safe List box, click OK.
Ensure that your Summit Lighthouse e-mail gets delivered to your Inbox (not the Bulk Mail folder) by:
Open your Yahoo mailbox.
Click Mail Options > Filters > Add Filter.
In the top row “From header:”, make sure “contains” is selected in the pull-down menu.
Click in the text box next to that pull-down menu and enter the email address showing in the “From” line of your most recent TSL Now, TSL Ahora, TSL Announcement or ePearl.
At the bottom, on the “Move the message to:” pull-down menu, select “Inbox”.
Click the “Add Filter” button again.
Others Email Providers and Setups
If you are using a popular e-mail program, like Outlook/Outlook Express, Thunderbird, Entourage, Eudora, or Netscape Mail to receive your email from a local Internet service provider (ISP) and they don't have an online spam blocker that can be edited, you may need to contact your ISP's customer service rep to ensure your email delivery. Tell them that The Summit Lighthouse e-mails are e-mails that you want to receive and ask them to whitelist email from us. You may need this information:
1. Sending Addresses: TSLNow@tsl.org, TSLAnnouncements@tsl.org, TSLePearls@tsl.org and KOFbrochure@tsl.org
2. Domain: @tsl.org
3. IP Addresses: 126.96.36.199, 188.8.131.52
Thank you for white-listing The Summit Lighthouse e-mails.